Terms & Conditions

The Website is owned and operated by:

Clothesy India LLP
LLPIN: AAS-5588
GSTIN: 19AAPFC4477J1ZS
Registered Office: FL No. B12, 2nd Floor, Lake Garden Residency, Lichutala, Chandannagar, Hooghly, West Bengal – 712136, India.

SPUR is a brand of Clothesy India LLP. Products displayed and sold through the Website are owned and/or manufactured by Clothesy India LLP.

You may use the Website and purchase products only if you are legally capable of entering into a binding contract under applicable Indian law.

You agree to use the Website only for lawful purposes. You must not use the Website for unlawful or fraudulent purposes, attempt unauthorised access, interfere with security or operation, introduce harmful code, infringe intellectual property, or provide false or misleading information.

We make reasonable efforts to ensure product descriptions, photographs, colours, sizes, specifications and other information are accurate and current. Colours may vary by device/display. Minor variations may occur. Product availability, specifications and prices may change.

All prices are in INR and inclusive of applicable GST unless expressly stated otherwise. Promotional discounts and offers are subject to their stated terms. Obvious technical or typographical pricing errors may be corrected in accordance with applicable law.

Customers must provide accurate and complete information. An order acknowledgement does not necessarily constitute final acceptance where verification, payment confirmation or stock availability remains pending. SPUR may decline or cancel orders in circumstances permitted by law, including unavailability, pricing/technical errors, payment failure, materially inaccurate information, suspected fraud, or circumstances beyond reasonable control. Paid cancelled orders will be refunded as applicable.

Customers may create an account using mobile number and OTP authentication. Account users may access order history, order status, invoices, return/exchange information and other available features. Customers are responsible for account security.

Online payments are facilitated through Razorpay. Available methods may include UPI, credit cards, debit cards, net banking and other methods made available by Razorpay. Cash on Delivery (COD) is not currently available. Payment transactions are subject to the payment provider's processes and terms.

A customer may request cancellation before dispatch. Once dispatched, cancellation will generally not be possible, but the customer may use the applicable return/refund process after delivery where eligible.

SPUR delivers across India through logistics partners including Delhivery. Normal estimated delivery is 3–7 working days from dispatch, subject to destination and circumstances beyond reasonable control.

Shipping: orders of ₹500 or above – free; orders below ₹500 – ₹49.

Tracking information will be provided where available.

Customers are responsible for accurate delivery details. If delivery fails because of an incorrect/incomplete address, customer unavailability, refusal or other customer-attributable circumstances, the shipment may be returned to origin. Applicable refunds or further delivery attempts will be handled under the relevant policies.

Eligible Products may be returned within 7 days from delivery. Products should generally be unused, unworn, unwashed, undamaged, with original tags and original packaging where applicable. Returns are permitted for colour, style, fit or size dissatisfaction, subject to conditions. One size exchange is available subject to availability.

For defective, damaged, materially different or wrong Products, customers should contact SPUR. Depending on circumstances and availability, replacement, exchange or refund may be offered. An unboxing video is mandatory for a valid claim.

Approved refunds are generally made to the original payment method and normally processed within 5–7 working days after approval, subject to banking/payment-provider timelines.

Promotions may have separate terms regarding validity, eligible products, minimum purchase, usage limits and combination with other offers.

Sale or clearance Products may have specific return/exchange terms disclosed before purchase. Mandatory statutory consumer rights are not excluded.

All SPUR trademarks, logos, photographs, graphics, text, designs, layouts, software and other Website content belong to or are lawfully used by Clothesy India LLP or its licensors. Unauthorised commercial use is prohibited except as permitted by law.

The Website may use third-party services including Razorpay and Delhivery. Their services may be subject to their own terms and policies.

SPUR processes personal information necessary for accounts, orders, payments, delivery, support, returns/refunds, lawful communications and compliance. Necessary information may be shared with payment and logistics providers. See the SPUR Privacy Policy.

Customers providing feedback, reviews, photographs or other content represent that they have the necessary rights to provide it. SPUR may use such feedback for legitimate business purposes subject to applicable law and the Privacy Policy.

Fraud, impersonation, false information, unauthorised access, malicious software, intellectual-property infringement, promotional abuse and fraudulent return/refund claims are prohibited.

SPUR is not responsible for delays caused by circumstances beyond reasonable control, including natural disasters, fire, flood, epidemic, war, civil disturbance, strikes, government restrictions, transportation or telecommunications disruptions, or other unforeseen circumstances. Consumer rights that cannot legally be excluded remain unaffected.

To the extent permitted by law, SPUR will not be liable for indirect, incidental, special or consequential losses. Nothing excludes or limits liability where prohibited by Indian law, including statutory consumer rights, fraud or wilful misconduct.

Nothing in these Terms excludes, restricts or waives any consumer right or remedy available under applicable Indian law. Mandatory law prevails in case of conflict.

Grievance Officer: Chief Compliance Officer, Clothesy India LLP / SPUR

Email: grievance@spuroutfit.in or support@spuroutfit.in

Customer Service Hours: Monday–Friday, 11:00 AM–4:00 PM

Complaints will be acknowledged within 48 hours and redressed within one month, subject to applicable law and the nature/complexity of the matter.

SPUR encourages amicable resolution. Where appropriate, the parties may mutually agree to mediation or arbitration under Indian law. Nothing restricts a consumer from exercising statutory rights or approaching an appropriate Consumer Commission or other competent authority.

These Terms are governed by the laws of India. Subject to applicable consumer laws and competent statutory authorities, courts having lawful jurisdiction in West Bengal may have jurisdiction.

SPUR may update these Terms to reflect changes in the Website, business practices or applicable law. Updated versions will be published with a revised Last Updated date.

If a provision is invalid or unenforceable, it will be modified or severed to the minimum extent necessary and the remaining provisions will continue.

These Terms, together with the Privacy Policy, Payment Policy, Shipping & Delivery Policy, Return, Exchange & Refund Policy and other incorporated policies, govern use of the Website and purchases from SPUR, subject to applicable law.

SPUR, a brand of Clothesy India LLP

LLPIN: AAS-5588 | GSTIN: 19AAPFC4477J1ZS

Registered Office: FL No. B12, 2nd Floor, Lake Garden Residency, Lichutala, Chandannagar, Hooghly, West Bengal – 712136, India.

Return Address: 58, R N Avenue, Sodepur, 24 Pgs (N), Kolkata – 700110, India.

Website: www.spuroutfit.in

Email: support@spuroutfit.in

Hours: Monday–Friday, 11:00 AM–4:00 PM

Grievance Email: grievance@spuroutfit.in or support@spuroutfit.in