Payment Policy
This Payment Policy applies to purchases through www.spuroutfit.in, operated by Clothesy India LLP under the brand SPUR.
1. Accepted Payment Methods
SPUR currently accepts online payments through Razorpay. Depending on availability, customers may pay using UPI, credit cards, debit cards, net banking and other methods made available by Razorpay. Cash on Delivery (COD) is not currently available.
2. Prices and GST
All prices are in INR and inclusive of applicable GST unless expressly stated otherwise. Applicable shipping charges, discounts and other charges will be displayed before payment.
3. Payment Authorisation
An order is successfully paid only after confirmation through the payment service provider. Payment initiation does not necessarily mean an order is successfully placed. SPUR may cancel or hold orders where payment cannot be verified, is reversed, appears fraudulent or otherwise fails.
4. Failed or Unsuccessful Payments
If payment fails but an amount is debited, allow reasonable time for automatic reversal. If not reversed within the applicable banking/payment timeframe, contact support@spuroutfit.in with the order number and transaction details.
5. Duplicate or Excess Payments
If a customer is charged more than once for the same order due to a technical/payment-processing error, SPUR will verify the transaction and refund any eligible excess amount.
6. Payment Security
Transactions are processed through Razorpay and may be subject to its security and authentication procedures. Customers must never share OTP, PIN, CVV, password or other confidential payment credentials with SPUR personnel or third parties. SPUR will not request such credentials by phone, WhatsApp or email.
7. Refunds
Approved refunds are generally initiated to the original payment method and normally processed within 5–7 working days after approval. Actual credit time depends on the bank, card issuer, payment provider or financial institution.
8. Cancellation and Refund
Cancellation may be requested before dispatch. Once dispatched, cancellation will generally not be possible, but an eligible return/refund may be used after delivery. Paid cancelled orders will be refunded to the original payment method.
9. Promotional Discounts
Promotional discounts, coupons and other benefits may have separate conditions regarding validity, eligible products, minimum order value, usage limits and other requirements.
10. Contact
SPUR, a brand of Clothesy India LLP
Email: support@spuroutfit.in
Customer Service Hours: Monday–Friday, 11:00 AM–4:00 PM