Shipping & Delivery Policy

SPUR currently provides delivery across India through logistics partners including Delhivery.

Normal estimated delivery is 3–7 working days from dispatch. It may vary due to destination, logistics availability, public holidays, weather, transportation conditions, operational disruptions or other circumstances beyond SPUR's reasonable control.

Orders of ₹500 or above: Free shipping.

Orders below ₹500: ₹49 shipping charge.

The applicable charge is displayed before payment.

Where available, customers receive tracking information associated with the shipment. Tracking is provided through the applicable logistics partner, including Delhivery.

Customers must provide accurate and complete recipient name, address, PIN code and contact number. SPUR is not responsible for delivery failure caused by incorrect/incomplete information supplied by the customer.

If delivery cannot be completed due to incorrect/incomplete address, customer unavailability, repeated unsuccessful attempts, refusal or other customer-attributable circumstances, the shipment may be returned to origin.

If a customer refuses a shipment without exercising an applicable cancellation or return right, the shipment may be returned to origin. Any refund will be considered under the applicable policies and law.

Where a shipment is lost or damaged in transit after being handed to the logistics provider, SPUR will coordinate with the logistics provider and take appropriate action. Where attributable to the logistics provider, SPUR will pursue the applicable claim and provide the remedy applicable under the circumstances and law.

SPUR is not responsible for delays caused by circumstances beyond reasonable control, including natural disasters, floods, fire, strikes, government restrictions, transportation disruptions, severe weather, public emergencies, technical failures or other force majeure events. Consumer rights that cannot legally be excluded remain unaffected.

SPUR, a brand of Clothesy India LLP

Email: support@spuroutfit.in

Customer Service Hours: Monday–Friday, 11:00 AM–4:00 PM

Return Address: 58, R N Avenue, Sodepur, 24 Pgs (N), Kolkata – 700110, India.