Return, Exchange & Refund Policy
This Policy applies to eligible purchases through www.spuroutfit.in, operated by Clothesy India LLP under the brand SPUR.
1. Return Window
Customers may request a return within 7 days from delivery, subject to this Policy and applicable law.
2. Return Conditions
Products should generally be unused, unworn, unwashed, free from stains/damage/odour/alteration, accompanied by original tags and original packaging where applicable. Products showing use, washing, alteration, damage or misuse may not be accepted, subject to applicable consumer rights.
3. Change of Mind, Fit, Colour or Style
SPUR permits returns where a customer is not satisfied with colour, style, fit or size, provided the Product meets the applicable return conditions.
4. Incorrect Size Ordered
A customer may request a return within the 7-day period, subject to the return conditions. An eligible size exchange may also be requested subject to availability.
5. Size Exchange
SPUR permits one exchange for an eligible Product, subject to availability, return conditions and the applicable return period. If the requested size is unavailable, another appropriate remedy may be offered in accordance with the circumstances and law.
6. Defective or Damaged Products
Customers should contact SPUR as soon as reasonably possible and within the applicable return period where practicable. Subject to verification and availability, replacement, exchange or refund may be offered. An unboxing video is mandatory for a valid claim.
7. Wrong Product Delivered
If SPUR delivers a different Product from the one ordered, the customer may contact SPUR. Subject to verification, replacement with the correct Product or refund may be offered. SPUR will bear applicable return/replacement logistics cost in such cases.
8. Return Procedure
Contact support@spuroutfit.in with order number, Product details, reason for return/exchange and other reasonably required information. SPUR may provide return instructions or arrange collection depending on circumstances.
9. Return Address
SPUR / Clothesy India LLP
58, R N Avenue, Sodepur, 24 Pgs (N), Kolkata – 700110, India.
Customers should not send returns to the registered office unless specifically instructed by SPUR.
10. Refunds
Approved refunds are generally processed to the original payment method within 5–7 working days after approval. Actual credit time may vary by payment provider/bank.
11. Shipping Charges on Returns
Where a return is approved, applicable shipping charges will be refunded where required by the circumstances and law. For returns arising from customer preference, size, colour, fit or style, return shipping may be handled according to applicable return instructions and disclosed terms, subject to law.
12. Sale and Clearance Products
Sale or clearance Products may have specific return/exchange conditions displayed before purchase. Mandatory statutory consumer rights are not excluded.
13. Cancellation Before Dispatch
Customers may request cancellation before dispatch. Once dispatched, cancellation will generally not be possible, and the applicable return process may be used after delivery.
14. Fraudulent or Abusive Returns
SPUR may investigate repeated, fraudulent or abusive return/exchange/refund requests. This does not limit lawful consumer rights.
15. Statutory Consumer Rights
Nothing in this Policy excludes, restricts or waives consumer rights or remedies under applicable Indian law. Mandatory legal requirements prevail.
16. Grievance Redressal
Grievance Officer: Chief Compliance Officer, Clothesy India LLP / SPUR
Email: grievance@spuroutfit.in or support@spuroutfit.in
Customer Service Hours: Monday–Friday, 11:00 AM–4:00 PM
Complaints will be acknowledged within 48 hours and redressed within one month, subject to applicable law and the nature/complexity of the matter.